Privacy Policy

Who we are

PayNet by Supportworks is a service of Emerald Business Solutions, LLC ("PayNet," "we," "us"). This policy explains what information we collect through supportworkspaynet.com and our payment services, how we use it, and the choices you have.

Information we collect

We collect information you provide directly, such as your name, business name, email, phone number, and the details you enter when you apply, request an account review, or contact us. When you use our payment services, we and our processing partners handle transaction and account information needed to process payments.

We also collect limited information automatically when you visit the site, such as device and browser type, pages viewed, and general location derived from your IP address, through cookies and similar technologies.

How we use information

• To respond to your inquiries and provide the services you request
• To set up, service, and support your dealer account
• To improve our site, services, and customer support
• To send you service updates and, where permitted, relevant communications
• To meet legal, regulatory, and card network requirements

How we share information

We do not sell your personal information. We share it with service providers who work on our behalf, with the banks, processors, and card networks needed to provide payment services, and when required by law or to protect our rights. Our sponsoring bank relationship is described in the notice in the footer of this site.

Cookies and analytics

We use cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

Data security

We use administrative, technical, and physical safeguards designed to protect your information, and our payment services run on Level 1 PCI DSS infrastructure with tokenization. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to access, correct, or delete personal information we hold about you, and you can opt out of non-essential communications at any time. To make a request, contact us using the details below. We will respond consistent with applicable law.

Third-party links

Our site may link to other sites and services we do not control, including our application portal and partner tools. Their privacy practices are governed by their own policies.

Children's privacy

Our site and services are intended for businesses and are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above and, where appropriate, provide additional notice.

Contact us

Questions about this policy or your information can be sent through our contact page or by mail to Emerald Business Solutions, LLC, 1420 Celebration Blvd, STE 200, Celebration, FL 34747.